Terms & Conditions

  1. Customers will receive an email after having made a purchase. Please check prices and final amount before making a transfer via bank.
  2. Prices on each product are retail prices (unless customer has registered as reseller/distributor, after which prices will change accordingly). Goods will be delivered to the customer as soon as we receive payment in full and proof of transfer via sms, whatsapp, bbm or email (cs@rajadenim.com). 
  3. Our Customer Service will contact the customer to confirm payment no later than 24 hours after the order is received.
  4. If there are multiple customers who are interested in purchasing a products with a limited stock, then the product will be sold and delivered to the customer who have made the payment first.
  5. For delivery, we use JNE using their regular rate/tariff, unless there is a special request from the customer to use other services. Shipments to overseas will be made via EMS POS INDONESIA.
  6. For information on payment methods, please click on HOW TO BUY.
  7. If the goods fail to arrive due to mailing address errors or mistakes of any sort by RAJADENIM.COM, we will reimburse payment made in full.
  8. Please keep your proof of transfer until your shipment has arrived.
  9. For products on sale/discount cannot be returned/exchanged/replaced. Products shipped would have been checked by our designated staff before being sent to your address. 
  10. Refund cant be procceded if:
  • Customer claim to have not received goods shipped, although RAJADENIM.COM has proof that the goods have been received in the form of signature and name of the recipient.
  • Cancellation occurs for no apparent reason.